Knowledge Base
Click a question to display the answer or search the library below.
Business & Marketplace Integration
Yes! You can share your RepuRate public profile link (repurate.co/member/public/your-handle) on LinkedIn, social media, and business pages. You can also use an embed widget (/member/settings/embed-cards/) to display your reputation score directly on your website.
Yes! RepuRate provides a fully customizable embed widget for your website. From your Embed Card settings (/member/settings/embed-cards/), you can: - Choose from three sizes (Small, Medium, Large) and Light or Dark themes. - Select which information to display (rating, verification badge, transaction count, etc.). - Track views and clicks with built-in analytics. - Get embed code as an HTML widget, PNG badge, or SVG badge.
Yes! You can display your RepuRate reputation on any website, including Shopify and other eCommerce platforms, by adding your embed widget (/member/settings/embed-cards/) code to your store. This works on any platform that allows custom HTML. Deeper native integrations with popular eCommerce platforms are under development.
Yes, RepuRate is great for verifying trust and reputation in legal transactions.
When you create a transaction (/transact/new_transaction/), the other party automatically receives a notification via email or SMS to confirm and rate the transaction. Each transaction must be created individually. Automated bulk rating requests are under development and will be available in a future release.
Yes! RepuRate can verify borrower/seller trustworthiness for lending.
Yes! Your RepuRate public profile can serve as a digital trust certification. Share your profile link (repurate.co/member/public/your-handle) in job applications, resumes, or portfolios to demonstrate your credibility and track record.
Creating & Managing Your Account
Members can create groups and invite members to leverage the collective members aggregate scores. Selling a a group online? List your public profile and allow members to rate the group, at which point the group members benefit from the score. Groups can then counter-rate the counterparty.
RepuRate badges are objective trust signals earned through verified identity, background screening, and real transaction performance. They highlight reliability — like on-time delivery, on-time payment, clarity, dispute-free history, and completed milestones — so buyers and sellers can instantly see who is credible. Most badges are earned automatically through your behavior, making your reputation visible and trustworthy across every marketplace.
RepuRate offers four account types: Individual (Free), Individual - Pro, Group, and Business. Free accounts can use core platform features. Paid plans add premium capabilities such as verification and expanded group capabilities.
Free registered accounts are not currently blocked by a hard seller-rating count in code. Current free-tier limits are primarily group-related: up to 1 owned group, up to 5 effective joined groups, up to 5 effective members in a free-owned group, and up to 1 child group under a free-owned parent group. Anonymous non-member ratings remain limited to 3 per contact.
When upgrading to a paid account, you'll be asked to verify your identity (/ident/start_ident/) through our secure verification partner. The process involves: - Submitting a photo of a government-issued ID (driver's license, passport, or national ID card). - Taking a selfie for facial matching. - Automated verification — results are typically available within minutes. Once verified, you'll receive the RepuRate Verified badge on your profile.
Yes! You can upgrade your account (/payment/select_sub/) at any time. Downgrades take effect at the end of your current billing period — your existing features remain active until renewal.
You can deactivate your account (/member/settings/deactivate/) at any time from your settings. When deactivated: - Your profile and ratings are no longer visible to other users. - Your data is preserved — nothing is permanently deleted. - You can reactivate your account (/member/settings/reactivate/) at any time to restore full access. RepuRate does not offer permanent account deletion to maintain the integrity of transaction records.
Yes, but we recommend using separate accounts for personal and business use (registered with different email addresses) to keep your business reputation distinct from your personal one. You can also use aliases (/member/settings/aliases/) to manage different identities within a single account.
You can reset your password (/accounts/password/reset/) from the login screen. Enter your email address and you'll receive a link to create a new password.
No, each user is limited to one account per person (for individuals) and one account per operating business. RepuRate reserves the right to terminate accounts found to be duplicative and in violation of this policy with the goal of maintaining the platform’s integrity and trust.
Unverified users can still leave ratings, but their ratings are scrutinized more by RepuRate’s anti-fraud AI. Free (not verified) accounts carry the same weight in ratings, unlike anonymous ratings (ratings left without logging into your account), that are scrutinized more and carry less weight than account holders.
Yes! RepuRate works for freelancers, contractors, and service providers. When creating a transaction (/transact/new_transaction/), select "Services" or "Professional Services" as the item type to categorize your service-based transactions.
Yes! RepuRate is great for rental agreements between individuals. Create a transaction (/transact/new_transaction/) for your rental, and both landlord and tenant can rate each other on integrity, reliability, and responsiveness.
Disputes & Fraud Protection
You have up to 30 days from the date the rating is completed (i.e., from the time both parties have rated). After that period, the transaction stands as rated by both parties.
If a dispute occurs: - Either party opens a dispute from the Dispute Center (/transact/dispute-center/). - Both users submit evidence (screenshots, receipts, photos, etc.). - One party proposes a resolution. - The other party can accept or reject the proposed resolution. - If the parties cannot reach agreement, the dispute can be escalated to RepuRate for admin review.
Dispute resolutions are final and cannot be appealed. If the system cannot resolve the issue, that transaction rating will be deleted for both the seller and buyer.
If your account is flagged for suspicious activity, you may be required to verify your identity (/ident/start_ident/) or validate recent transactions. In serious cases, your account may be temporarily suspended while under review. Repeated violations can result in a permanent ban.
RepuRate prevents rating manipulation through several measures: - Two-way confirmation — Both parties must confirm a transaction before ratings are allowed. - Anonymous rating limits — Unregistered users are limited to 3 total ratings across the platform. - One rating per transaction — Users cannot rate the same transaction more than once. - Hidden ratings — Ratings are concealed until both parties submit, preventing coordinated manipulation. - Verified accounts — Ratings from identity-verified (/ident/start_ident/) accounts carry more weight. Advanced pattern detection for suspicious rating activity is under development and will be available in a future release.
Users who abuse the rating system may have their accounts flagged for review and potentially banned. If you believe someone is leaving unfair ratings, report the behavior through your Support page (/member/support/) or Contact Us (/contact/).
RepuRate requires contact information (email or phone) for all ratings, even anonymous ones. Registered users' ratings carry more weight in the overall score. Anonymous ratings are limited to 3 per person and carry less weight. The two-way confirmation system also ensures that both parties in a transaction are real participants.
Each rating is tied to a unique, confirmed transaction, so it is difficult for someone to submit multiple fraudulent ratings at once. If you notice suspicious rating activity on your account, report it through your Support page (/member/support/) for review. Automated detection of suspicious rating patterns is under development and will be available in a future release.
Disputes remain open until resolved. If the parties cannot reach agreement, either party can escalate the dispute to RepuRate for admin review from the Dispute Center (/transact/dispute-center/). We recommend resolving disputes promptly, but both parties have time to submit evidence and respond.
You can report suspicious activity by visiting your Support page (/member/support/) (available from the menu when logged in), or by sending us a message through our Contact Us (/contact/) form. You can also block specific members (/member/settings/blocked-members/) from interacting with you.
A dispute can be filed once a transaction is finalized. The default dispute window is 30 days from finalization (configurable by platform settings).
General Questions
RepuRate is a peer-to-peer (P2P) transaction rating platform that helps buyers and sellers build trust and credibility through verified ratings. Users can rate each other based on their transaction experience, and RepuRate's weighted scoring system ensures a fair and reliable credibility score. Sign up for free (/accounts/signup/) to get started.
RepuRate is designed for: - Buyers who want to ensure they're dealing with reputable sellers. - Sellers who want to build a trusted reputation. - Groups of individuals or families who want to aggregate their ratings under a single Group account (/member/groups/). - Businesses that wish to establish credibility through a Business account. Create your free account (/accounts/signup/) to get started.
No, a paid account is not required. You can register for free and use core platform features. Paid plans add premium capabilities such as identity verification, background check options, and expanded group features.
RepuRate prevents fraud through multiple layers of protection: - Identity verification — Paid accounts must verify their identity (/ident/start_ident/) with a government-issued ID via our secure verification partner. - Two-way rating confirmation — Both buyer and seller are notified and given the opportunity to rate the transaction, ensuring accountability on both sides. - Weighted scoring — Ratings from verified accounts carry more weight, and anonymous ratings receive additional scrutiny. - Rating limits — Anonymous users are limited to 3 total ratings, reducing the potential for abuse. Enhanced AI-based fraud detection is currently under development and will be available in a future release.
Unlike other platforms, RepuRate: - Verifies transactions before allowing ratings — both parties must confirm a transaction occurred. - Uses a weighted reputation system — your score is a letter grade (A+ to F) calculated from three criteria: Integrity, Reliability, and Responsiveness, not just simple star ratings. - Works across any marketplace — whether you sell on Craigslist, Facebook Marketplace, OfferUp, or in person, your RepuRate score follows you everywhere via your embeddable reputation widget (/member/settings/embed-cards/). - Prevents revenge ratings — ratings are hidden until both parties submit, so neither can retaliate.
No. RepuRate is an independent platform. You can share your reputation on any marketplace by using your embeddable reputation widget (/member/settings/embed-cards/) or by sharing your public profile link.
Yes! RepuRate is available worldwide where it is lawful to access. Identity verification supports government-issued documents including driver's licenses, national ID cards, and passports, though availability may vary depending on your country. All platform features beyond verification work globally.
Yes! RepuRate is perfect for face-to-face transactions such as: - Buying a used car from a private seller. - Renting an apartment from an individual landlord. - Hiring a contractor or freelancer for local work. After the transaction, either party can create a transaction record (/transact/new_transaction/) and invite the other party to confirm and rate it.
RepuRate is a fully mobile-responsive web app that can be installed on your phone's home screen for an app-like experience. On most devices, visit RepuRate in your browser, then tap "Add to Home Screen" from the browser menu. A native mobile app is under development and will be available in a future release.
Yes! RepuRate transactions don't require a monetary amount. Even if no money is exchanged, you can record a transaction (/transact/new_transaction/) and rate the other party based on their integrity, reliability, and responsiveness in the trade.
Yes! Buyers and sellers can check each other's RepuRate scores before agreeing to a transaction. Use the member search (/#mem_search) on our homepage to look up someone's profile and review their reputation score, verification status, and transaction history.
You can upgrade your account (/payment/select_sub/) at any time. If you need to switch to a lower-tier plan, that change will take effect at your next renewal date. All your existing ratings and transaction history are preserved when changing plans.
RepuRate monitors platform activity and enforces its Terms of Service (/terms/). Users who repeatedly violate policies may have their accounts suspended or permanently banned. Banned members' profiles are no longer visible on the platform. If you encounter a policy violation, you can report it via Contact Us (/contact/) or from your Support page (/member/support/). Automated violation detection is under development and will be available in a future release.
There are several ways someone can find your RepuRate profile: - Direct link — Share your personal profile URL (repurate.co/member/public/your-handle) anywhere. - Member search — Anyone can search for members (/#mem_search) on the RepuRate homepage by name or handle. - Embed widget — Create an embed card (/member/settings/embed-cards/) to display your reputation score on your website or online marketplace listings. - QR code — QR profile sharing is coming soon.
Payments & Add-On Features
RepuRate offers a free tier and paid plans (Individual Pro, Group, Business). Free accounts use core platform features; paid plans add premium capabilities such as verification and expanded group options. See current pricing on the subscription page.
No. Payments are non-refundable, but you can cancel auto-renewal anytime.
Currently plans can only be paid on an annual basis.
The optional credit and background check verifies: - Creditworthiness - Bankruptcy history - Civil and criminal records This add-on is available for paid accounts and enables Background Check status on your profile. Start your credit check (/ident/start_credit_ck/) from your account, or view pricing (/payment/select_sub/) when selecting your plan.
No. This is an optional add-on to boost credibility.
RepuRate will not display the reason—it will simply not grant Background Check status.
Once per year and is included in the renewal fee.
Privacy & Security
RepuRate uses industry-grade encryption and data security protocols to protect user data.
Yes. To request a copy of your personal data, please email legal_inquiries@repurate.co (mailto:legal_inquiries@repurate.co) and we will provide your data in accordance with applicable privacy laws. Self-service data export is coming soon.
RepuRate may share data with its trusted partners to contact you based on your request to receive such communications, help us perform statistical analysis, or provide sales support, or provide customer support. Partners are prohibited from using your Personal Data except for these purposes, and they are required to maintain the confidentiality of your data.
Manage your profile visibility from your Privacy Settings (/member/settings/privacy/). You can control: - Overall profile visibility (Public, Limited, or Private) - Whether to show your handle, bio, verification status, rating, and transaction count - Whether to allow embed cards on external websites For notification preferences (email and SMS), visit your Notification Settings (/member/settings/notifications/).
If you experience harassment or abuse on RepuRate: - Block the member (/member/settings/blocked-members/) to prevent further interaction. - Report the behavior through your Support page (/member/support/) or email support@repurate.co (mailto:support@repurate.co). A dedicated in-app reporting feature is coming soon.
Yes, with a valid legal request (e.g., subpoena, court order).
Your dashboard (/member/) provides an overview of your account activity. From there you can: - View your transaction history (/transact/my_seller/) - Check your ratings (/transact/my_ratings/) - Monitor your embed card analytics (/member/settings/embed-cards/) (views and clicks)
Ratings & Transactions
RepuRate allows both buyers and sellers to rate each other based on three key criteria: - Integrity (1–5 stars): Did they deliver what was promised and follow through on commitments? - Reliability (1–5 stars): Did they follow through in a timely way and meet their obligations? - Responsiveness (1–5 stars): Did they communicate clearly and engage appropriately? Your overall transaction score is the average of these three ratings. Multiple transaction scores are then combined into your overall reputation letter grade (A+ to F).
No. Once a rating is submitted, it cannot be changed. This prevents manipulation and ensures the integrity of the platform. If you believe you received an unfair rating, you can file a dispute (/transact/dispute-center/) through our resolution process.
If you believe a rating is unfair, you can dispute it through RepuRate's resolution process: - Go to your Dispute Center (/transact/dispute-center/). - Select the transaction and file a dispute. - Submit supporting evidence (screenshots, receipts, photos). - The other party will be notified and can respond. - If the parties cannot reach agreement, the dispute can be escalated to RepuRate for admin review.
There is no fixed post-transaction rating countdown currently enforced in the member rating flow. Invite confirmation links expire after 72 hours, and rating promptly is recommended so transactions can finalize quickly.
Yes, but only once per unique transaction. Each transaction allows one rating from each party. If you do multiple transactions with the same person, each transaction gets its own separate rating.
Same process as 'What if I get an unfair rating?': open a dispute in the Dispute Center, provide evidence, and escalate if needed.
No, you may only request ratings for transactions from the time your account was activated and moving forward from there.
RepuRate uses a multi-step verification process: - Two-way confirmation — When a transaction is created, the other party receives a notification to confirm their participation. Both parties must confirm before the transaction can proceed to rating. - Evidence submission — If a dispute arises, both parties can submit supporting evidence (receipts, screenshots, delivery confirmation) through the Dispute Center (/transact/dispute-center/).
Ratings remain part of your score indefinitely. However, the more ratings you receive, the less any single rating impacts your overall score. Recent ratings carry more weight than older ones, giving you the opportunity to improve your score over time through consistently positive transactions.
No. Only users who completed a transaction together can rate each other.
Yes, both parties rate each other separately, and ratings are weighted accordingly.
RepuRate prevents revenge ratings by hiding the other party’s rating and use them to re-score each individual separately, providing for a safe space to rate someone honestly. If a rating from one of the two individual varies materially from the other, RepuRate’s AI will look to adjust and potentially seek additional back up to support the rating, so be honest!
Your reputation is displayed as two key components: - Letter grade — From A+ (highest) to F (lowest), calculated from your transaction ratings across Integrity, Reliability, and Responsiveness. - Transaction count — The total number of rated transactions, so others can see how active you are on the platform. These appear on your dashboard (/member/), your public profile, and any embed widgets (/member/settings/embed-cards/) you create. Additional details are available to other registered members like transaction history, etc.
All new accounts start with an "A" rating. To maintain or improve your score: - Consistently deliver on your commitments in transactions. - Communicate clearly and respond promptly. - Stay active — record your transactions (/transact/new_transaction/) regularly. Users who maintain excellent ratings across many transactions can earn an A+ — the highest score available.
RepuRate has multiple safeguards against gaming: - Two-way confirmation — Both parties must confirm a transaction occurred before ratings are allowed. - Anonymous limits — Unregistered users can only leave 3 total ratings. - Score decay — If you stop using RepuRate, your score gradually erodes, encouraging ongoing genuine participation. - Weighted recency — Recent ratings carry more weight, so you can't rest on old positive ratings indefinitely. - One rating per transaction — You can only rate someone once per completed transaction.
Yes. Non-members can submit ratings from invite links without creating an account. The system currently allows up to 3 anonymous ratings per contact (email/phone). After that, sign-up is required to continue rating.
User Engagement & Support
Log into your account and visit the Support page (/member/support/) from the menu. If you don't have an account or can't log in, you can reach us through our Contact Us (/contact/) form.
Yes! When you create a transaction (/transact/new_transaction/), the other party automatically receives a notification via email or SMS to confirm and rate the transaction. Each transaction generates a unique link and QR code that you can share directly with the other party.
Try the following: - Clear your browser cache and cookies. - Log out and back in. - Try a different browser or device. If the issue persists, contact us through the Support page (/member/support/) (when logged in) or Contact Us (/contact/) form.
Others can view your ratings through: - Your public profile at repurate.co/member/public/your-handle - The member search (/#mem_search) on the RepuRate homepage - Your embeddable reputation widget (/member/settings/embed-cards/) on your website or marketplace listings You can control what's visible from your Privacy Settings (/member/settings/privacy/).
External webhooks are not yet available. Your embed widgets (/member/settings/embed-cards/) automatically reflect your current score, and you can monitor your activity from your dashboard (/member/). Webhook support for real-time score change notifications is under development and will be available in a future release.
Absolutely! We welcome your feedback. Send us a message through our Contact Us (/contact/) form with your suggestions.
Stay updated by checking our news page for the latest feature announcements and platform updates. You can also follow RepuRate on social media for real-time news.
You can update most profile information yourself from your Account Settings (/member/settings/). If you see information that you cannot correct (such as a rating or transaction record that appears incorrect), contact us through your Support page (/member/support/) for assistance.
Currently, support is available in English, but additional languages will be added.
Completed transactions cannot be deleted to maintain platform integrity. Draft transactions that haven't been submitted can be removed from your Transactions page (/transact/my_seller/). If a transaction is disputed, the resolution process may result in the transaction being cancelled or its ratings being adjusted. Visit your Dispute Center (/transact/dispute-center/) if you need to challenge a transaction.
For general inquiries, send us a message through our Contact Us (/contact/) form. If you have an account, you can also reach us from your Support page (/member/support/) for account-specific questions.
Get Started Today!
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